Privacy Policy

Last updated: November 2025

1. Introduction

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order for insulated glass units, or otherwise interact with us.

We are committed to respecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

In this Privacy Policy, “we”, “us” and “our” refer to Glass Units Direct.

Data Controller: Glass Units Direct
Email: security@glassunitsdirect.co.uk

3. Personal Data We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide to Us

  • Order information – name, billing and delivery address, email, phone number, order details.
  • Account details (if applicable) – login credentials and preferences.
  • Communication data – messages you send via forms, email or other channels.
  • Payment information – processed securely through our payment provider; we do not store full card details.

3.2 Information Collected Automatically

When you use our website, we may automatically collect:

  • Technical data – IP address, browser type and version, device type, time zone, operating system.
  • Usage data – pages visited, time spent on site, click paths and other analytics data.
  • Cookie data – as described in the Cookies section below.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfil your orders, including delivery and customer support.
  • To manage your account (if you create one).
  • To respond to your enquiries and provide customer service.
  • To improve our website, products and services.
  • To send you important service messages (e.g. order updates, changes to terms or policies).
  • With your consent, to send you marketing communications about our products and offers (you can opt out at any time).
  • To detect and prevent fraud or misuse of our services.
  • To comply with legal obligations and regulatory requirements.

5. Legal Bases for Processing

We process your personal data on the following legal bases:

  • Contract – to enter into or perform a contract with you (e.g. fulfilling your order).
  • Legal obligation – tax, accounting and regulatory requirements.
  • Legitimate interests – operating and improving our business, preventing fraud, securing our services.
  • Consent – for optional activities such as email marketing; you may withdraw consent at any time.

6. How We Share Your Data

We do not sell your personal data. We may share your data with:

  • Service providers – including payment processors, delivery partners, IT/hosting providers, analytics services and email platforms.
  • Professional advisers – such as accountants, lawyers or insurers.
  • Authorities – when required by law or legal process.
  • Business transfers – in the event of a sale or restructuring of our company.

All service providers acting on our behalf must keep your data secure and use it only in accordance with our instructions.

7. International Transfers

Some of our service providers may be located outside the UK or EEA. When data is transferred internationally, we ensure appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs)
  • Transfers to countries with an adequacy decision
  • Other legally approved protections

8. Data Retention

We retain your personal data only for as long as necessary, including:

  • For the duration of our relationship with you.
  • As required by law (e.g. tax or accounting obligations).
  • As needed to resolve disputes or enforce agreements.

When data is no longer required, it will be securely deleted or anonymised.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your experience and analyse website usage.

  • Strictly necessary – required for website functionality.
  • Performance/analytics – understanding how visitors use our site.
  • Functional – remembering your preferences.
  • Marketing – if applicable, to offer relevant promotions.

You may disable cookies in your browser settings, although some features may not function correctly.

10. Your Rights

Under data protection laws, you have the right to:

  • Access – request a copy of your personal data.
  • Rectification – correct inaccurate or incomplete data.
  • Erasure – request deletion of your data in certain circumstances.
  • Restrict processing – ask us to limit how your data is used.
  • Data portability – obtain your data in a usable format.
  • Object – object to processing based on legitimate interests or for marketing.
  • Withdraw consent – when processing is based on your consent.

To exercise your rights, contact us using the details below. We may ask for proof of identity to ensure data security.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been misused.

11. How to Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us:

Email: security@glassunitsdirect.co.uk